Refund policy

Refund and Return Policy — Polarex Shades
Last updated: May 2026

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

1. RETURN WINDOW

Our return policy lasts 30 days from delivery.
After 30 days we are unable to offer a refund
or exchange.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

2. ELIGIBILITY

To be eligible for a return your item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by proof of purchase

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

3. NON-RETURNABLE ITEMS

The following cannot be returned:
- Items damaged due to misuse or accidents
- Items without original packaging
- Gift cards

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

4. REFUNDS

Once we receive and inspect your return
we will notify you of the approval or
rejection of your refund.

If approved, your refund will be processed
to your original payment method within
3-5 business days.

LATE OR MISSING REFUNDS
If you have not received your refund:
1. Check your bank account again
2. Contact your credit card company
3. Contact your bank
4. If you still have not received it
contact us at dropnovamarket@gmail.com

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

5. DAMAGED OR DEFECTIVE ITEMS

If you received a damaged or defective item
contact us immediately at
dropnovamarket@gmail.com with:
- Your order number
- Photos of the damage

We will send a replacement or issue a full
refund at no extra cost.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

6. LOST PACKAGES

If your package is marked as delivered but
you have not received it, contact us within
7 days and we will investigate and resolve
the issue promptly.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

7. RETURN SHIPPING

Return shipping costs are the customer's
responsibility unless the item arrived
damaged or defective.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

8. CONTACT